At Add An Accessory your satisfaction is our highest priority.
If you are not satisfied with your order we will gladly refund your money or offer you an exchange less the original shipping charges with the following exceptions:
**Custom made to order jewelry, custom purses, custom totes and custom handbags are
non-refundable or exchangeable and are therefore a FINAL SALE**
**Crystal Bridal Bouquet Jewelry is a FINAL SALE**
**SALE Items are a FINAL SALE**
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Shipping charges to return an item are the customer's responsibility unless it is clearly proven there was an error made by Add An Accessory.
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We must be notified within 5 days of the delivery date of your purchase to request a refund or exchange - the first day starts the day the item is delivered.
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All returned products must have a Return Authorization Number (see below)
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Once we have issued a return authorization number, your returned item must arrive back to us within 10 days in order to receive a credit or exchange or your package will be returned to you.
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We strongly advise to use a trackable shipping method.
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All returned products must be unused and securely packed in the original condition and include all paperwork and warranty cards if applicable. If packaging is not in its original condition, the items will be returned to you.
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Add An Accessory cannot accept merchandise for refund or exchange if items are received damaged, scratched, or show visible wear.
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Any merchandise received by Add An Accessory that does not meet these guidelines will be returned to the customer.
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Add An Accessory reserves the right to refuse a refund/exchange if the above policy is abused in any way including excessive exchanges.
Please understand that there are no exceptions to this policy.
To request a Return Authorization Number please send an email to customercare@addanaccessory.com or call us at 732-910-9544 with the following information:
