At Add An Accessory your satisfaction is our highest priority.
If you are not satisfied with your order we will gladly refund your money or offer you an exchange less the original shipping charges with the following exceptions:
**Custom made to order jewelry, custom purses, custom totes and custom handbags are non-refundable or exchangeable and are therefore a
FINAL SALE**
**Crystal Bridal Bouquet Jewelry is a FINAL SALE**
**SALE Items are a FINAL SALE**
**Items such as evening bags, hair jewelry, bridal jewelry, etc., cannot be returned. These products are wear once or use once items. (unless they are still in their original packaging, and resale able)
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Shipping charges to return an item are the customer's responsibility unless it is clearly proven there was an error made by Add An Accessory.
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We must be notified within 5 days of the delivery date of your purchase to request a refund or exchange - the first day starts the day the item is delivered.
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All returned products must have a Return Authorization Number (see below)
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Once we have issued a return authorization number, your returned item must arrive back to us within 10 days in order to receive a credit or exchange or your package will be returned to you.
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We strongly advise to use a track able shipping method.
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All returned products must be unused and securely packed in the original condition and include all paperwork and warranty cards if applicable. If packaging is not in its original condition, the items will be returned to you.
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Add An Accessory cannot accept merchandise for refund or exchange if items are received damaged, scratched, or show visible wear.
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Any merchandise received by Add An Accessory that does not meet these guidelines will be returned to the customer.
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Add An Accessory reserves the right to refuse a refund/exchange if the above policy is abused in any way including excessive exchanges.
- There is a 15% restocking fee. Returns are given minus the S & H fees, and the restocking fee.
Please understand that there are no exceptions to this policy.
To request a Return Authorization Number please send an email to customercare@addanaccessory.com or call us at 888-221-5085 with the following information:
